At Aurella Bags , customer satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below:

1. Returns

  • Eligibility: We accept returns within 7 days of purchase. Items must be unused, unworn, and in their original condition with all tags attached.

  • Non-returnable items:

    • Sale or clearance items

    • Gift cards

    • Customized or personalized products

  • Return Process:

    • Contact our customer support at [email/contact] within 30 days of purchase.

    • Provide your order number and the reason for return.

    • Once your return is approved, you’ll receive instructions on how to return the item.

    • Please note that customers are responsible for return shipping costs unless the item is faulty or damaged.

2. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to appear in your account.

3. Exchanges

  • If you would like to exchange your item for a different size, color, or style, please initiate a return and place a new order. Exchanges are subject to stock availability.

4. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately with photos of the damage. We will assist you with a full refund, replacement, or repair.

5. How to Contact Us:

  • If you have any questions or need assistance, feel free to reach out to us at +1 (917) 312-8389